Terms of Service

Effective Date: December 9th, 2024

Welcome to Luma! These Terms of Service (“Terms”) govern your use of our website, services, and products. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Luma is a candle company offering handcrafted, scented candles designed to bring light, beauty, and comfort to your space. Our products are made with care, and we strive to offer a seamless online shopping experience.

2. Eligibility

To use this website, you must be at least 18 years old or have permission from a parent or legal guardian. By using the website, you confirm that you meet this requirement.

3. Use of Website

You agree to use our website only for lawful purposes and not to:

• Violate any applicable local, state, or federal laws.

• Interfere with or disrupt the website’s functionality.

• Copy, modify, or distribute website content without our permission.

4. Product Descriptions

All products are as listed on the website. We strive to provide accurate descriptions, but we do not guarantee that product images, descriptions, or other content are error-free, complete, or up-to-date. If you receive a product that does not match its description, you may be eligible for a return or refund as outlined in our Refund Policy. 

5. Pricing and Payments

All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time without notice. Payments are processed securely through third-party payment providers, and we do not store your payment information.

6. Shipping and Delivery

We ship within the United States. Shipping costs and estimated delivery times are displayed during checkout. Delays due to weather, holidays, or other unforeseen events may affect delivery times, and Luma is not responsible for these delays.

7. Returns and Refunds

Luma does not offer refunds unless:

• The product is damaged during transit.

• The customer receives an incorrect product.

If your product arrives damaged, you must provide proof of damage (such as photos) within 24 hours of receiving the product. If you receive an incorrect product, you are eligible for a refund as long as you return the product to us. Please contact us at stephanie@lumathecandleco.com to report any issues with your order.

8. Intellectual Property

All website content, including logos, images, product names, and descriptions, is owned by Luma and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

9. Disclaimer of Warranties

We provide our website and products “as is” and “as available,” without any warranties, express or implied. We do not guarantee uninterrupted or error-free access to the website or that defects will be corrected.

10. Limitation of Liability

To the fullest extent permitted by law, Luma is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

11. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on this page, and the effective date will be updated accordingly. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: stephanie@lumathecandleco.com